My Journey

🧭 My Journey in Tech & Beyond

From race circuits and energy contracts to IT service desks and cloud platforms, my career has been defined by adaptability, communication, and continuous learning.

🧠 Skills Snapshot

• 💼 Application Support: Sage, Adobe CC, AutoCAD, ArcGIS, Salesforce CRM
• 🖥️ Desktop Support: Windows, macOS, hardware deployment
• ☁️ Cloud & Systems: Active Directory, Office 365, MS Exchange, Azure AD, Intune
• 🛠️ Tools & Platforms: Jira, Remote Access, Imaging Tools
• ♻️ Data Recovery: Physical and cloud-based
• 🤝 Soft Skills: Customer Service, Troubleshooting, Communication, Process Improvement

💼 Work Experience

IT Support Engineer

G Network Communications, London | Apr 2022 – Present

• Provided support across diverse systems and time zones with first-time resolution.
• Managed full asset lifecycle: procurement, deployment, and RMA processing.
• Maintained SLA compliance using Jira for request tracking.
• Installed servers, endpoints, VoIP, and conferencing systems.
• Authored and maintained internal documentation and knowledge base content.

IT Service Desk Team Leader

IT Genie Ltd, Crawley | May 2021 – Apr 2022

• Led a team of engineers while continuing to resolve technical issues hands-on.
• Audited and improved KPI performance and service delivery.
• Final escalation point before management involvement.
• Delegated tasks and performed QC on system builds.
• Bridged communication between engineers and senior stakeholders.

Service Desk Engineer

IT Genie Ltd | Feb 2019 – May 2021

• Delivered 1st & 2nd line support for infrastructure and cloud services.
• Supported Office 365, Azure AD, and on-premises systems.
• Implemented cybersecurity practices including 2FA and Cyber Essentials.
• Managed client backups and guided hardware/software upgrades.
• Assisted with hybrid Exchange and Office 365 migrations.

Travel Support Executive

Allianz Worldwide Partners, Croydon | Feb 2018 – Jan 2019

• Processed travel insurance claims and provided front-line customer support.
• Reviewed FNOLs and coordinated with assessors and underwriters.
• Managed the team inbox and supported Liberty CMS usage.
• Liaised with 350+ insurer brands globally.

Account Executive

Total Gas & Power, Redhill | Apr 2017 – Feb 2018

• Managed broker accounts with a £7M annual portfolio.
• Maintained contract data in CMS and ensured smooth client transitions.
• Oversaw metering projects and changeovers (P272 compliance).

Site Manager

Speedchills Ltd, London | Jun 2015 – Jun 2017

• Oversaw on-site logistics, catering, and guest services at motorsport events.
• Supervised rotating teams and managed critical infrastructure.
• Acted as emergency contact and produced media content for live events.

🧩 Additional Experience

• Market Researcher, I-graduate (2017)
• General Assistant, The Good Eating Company (2013–2017)
• Super Moderator, Machinefloor Inc (2008–2015)
• Data Entry Clerk, Jinjabee Projects, Dubai (2013)

🎓 Education

Bachelor’s Degree in Media Skills
Kingston University | Jan 2013 – Apr 2016

📜 Certifications

• MS-100: Microsoft 365 Identity and Services (in progress)
• Cyber Essentials (internal policy implementation and auditing experience)

📫 Want to collaborate or connect?
Reach me anytime at zdaynes@googlemail.com